Welcome to IX7 Game (https://ix7games.co) (“Platform”, “we”, “us”, “our”). Your privacy is important to us. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our Platform.
By registering or using IX7 Game, you consent to the practices described in this Privacy Policy.
1. Information We Collect
We collect the following types of information:
1.1 Personal Information You Provide
- Registration Data: Name, mobile number, email address, date of birth, gender, location (city/state).
- KYC Documents (for withdrawals): Aadhaar card, PAN card, Voter ID, Driver’s License, Passport, or bank account proof.
- Payment Information: UPI ID, bank account details, transaction IDs, payment gateway references (we do NOT store full card numbers or CVV).
- Communications: Emails, chat messages, support tickets, feedback, and complaints.
1.2 Information Collected Automatically
- Device Information: IP address, device type, operating system, browser type, mobile device ID.
- Usage Data: Game history, login/logout times, deposit/withdrawal records, game outcomes, bet amounts, wins/losses.
- Location Data: Approximate geo-location based on IP address (to check legal eligibility by state).
- Cookies & Tracking Technologies: Session cookies, persistent cookies, and similar technologies (see Section 8).
1.3 Information from Third Parties
- Payment gateways (transaction status, UPI handle).
- Fraud detection and KYC verification services.
- Analytics providers (Google Analytics, etc.).
2. How We Use Your Information
We use your information for the following purposes:
| Purpose | Legal Basis |
|---|---|
| Create and manage your account | Contractual necessity |
| Process deposits and withdrawals | Contractual necessity |
| Verify your age and identity (KYC) | Legal obligation |
| Ensure fair play and detect fraud/cheating | Legitimate interest |
| Comply with Indian gaming laws and anti-money laundering rules | Legal obligation |
| Respond to your support requests | Contractual necessity |
| Send transactional emails/SMS (deposits, withdrawals, game results) | Contractual necessity |
| Improve our games, features, and user experience | Legitimate interest |
| Enforce our Terms & Conditions | Legal obligation |
| Prevent underage and banned-state access | Legal obligation |
| Responsible Gaming interventions | Legitimate interest / Legal obligation |
Note: We do not sell your personal information to third parties for marketing purposes.
3. Sharing Your Information
We may share your information with:
3.1 Service Providers (Necessary for Platform Operation)
- Payment gateways (Razorpay, Cashfree, Paytm, etc.) – to process deposits/withdrawals.
- KYC verification agencies (Digilocker, Karza, etc.) – to verify your identity.
- Cloud hosting providers (AWS, Google Cloud, etc.) – to store game data.
- Customer support software (Freshdesk, Zendesk, etc.) – to manage tickets.
- Analytics providers (Google Analytics, Mixpanel) – to understand usage patterns (anonymized).
3.2 Legal & Regulatory Authorities
We will share your information if required by:
- Law enforcement agencies (police, cyber crime).
- Courts or tribunals (pursuant to a court order).
- Gaming regulators (if applicable in future).
- To enforce our T&C or protect our rights/property/safety or that of our users.
3.3 Business Transfers
If IX7 Game is acquired, merged, or sold, your data may be transferred to the new owner subject to the same privacy commitments.
3.4 With Your Consent
Any other sharing will be done only after obtaining your explicit consent.
4. Data Retention
We retain your personal information for as long as necessary:
| Type of Data | Retention Period |
|---|---|
| Account & KYC data | Lifetime of account + 3 years after closure (legal compliance) |
| Game history, deposit/withdrawal logs | Minimum 90 days (as per T&C), typically 7 years (financial audit) |
| Chat logs & support tickets | 1 year |
| Transaction records (payment gateway) | As required by RBI / tax laws (usually 8 years) |
| Inactive accounts (no login for 180 days) | Data retained for 3 years, then anonymized |
After retention period expires, we will delete or anonymize your data.
5. Data Security
We implement industry-standard security measures:
- Encryption: All sensitive data (passwords, KYC documents, payment details) is encrypted using AES-256 in storage and TLS 1.2+ in transit.
- Access Control: Only authorized employees with signed NDAs can access user data on a need-to-know basis.
- Monitoring: 24/7 intrusion detection, DDoS protection, and regular security audits.
- Two-Factor Authentication (2FA): Optional but recommended for user accounts.
- PCI DSS Compliance: Our payment gateways are PCI DSS Level 1 certified (we do not store card data).
However, no method of transmission over the internet is 100% secure. You use the Platform at your own risk.
If a data breach occurs, we will notify affected users and the relevant authorities within 72 hours as required under Indian law (IT Act, 2000, and SPDI Rules, 2011).
6. Your Rights (Under Indian IT Act & DPDP Act, 2023)
As a user located in India, you have the following rights:
| Right | What It Means | How to Exercise |
|---|---|---|
| Right to Access | Know what data we hold about you | Email: privacy@ix7games.co |
| Right to Correction | Update/correct inaccurate data | Login to your account or email us |
| Right to Deletion | Request account deletion and data erasure | Email: privacy@ix7games.co (subject to legal retention) |
| Right to Withdraw Consent | Stop us from processing your data | Email: privacy@ix7games.co |
| Right to Portability | Receive your data in a machine-readable format | Email: privacy@ix7games.co |
| Right to Grievance Redressal | File a complaint with our Grievance Officer | grievance@ix7games.co |
We will respond to all requests within 30 days (free of charge for reasonable requests).
Account Deletion Note: Deleting your account will result in forfeiture of any remaining cash balance (subject to T&C) and you cannot create a new account.
7. Children’s Privacy (Under 18)
Our Platform is not intended for persons under 18 years of age. We do not knowingly collect personal information from minors. If we discover that a user under 18 has registered, we will immediately:
- Delete their account.
- Forfeit any balance (refund of deposits may be considered on a case-by-case basis after parent/guardian contact).
- Delete all associated data.
Parents/guardians should supervise their children’s internet usage. If you believe your child has provided us with personal information, contact us at: compliance@ix7games.co
8. Cookies & Tracking Technologies
We use cookies and similar technologies to:
- Keep you logged in (session cookies).
- Remember your preferences (language, game settings).
- Analyze website traffic (Google Analytics).
- Prevent fraud and detect bots.
- Show responsible gaming reminders.
Types of Cookies We Use:
| Type | Purpose | Duration |
|---|---|---|
| Essential/Strictly Necessary | Login, security, payments | Session + persistent |
| Functional | Language, game settings | Up to 1 year |
| Analytics | Google Analytics (anonymous) | Up to 2 years |
| Advertising (none) | We do not serve third-party ads | N/A |
Your Choices:
- You can disable cookies via your browser settings. However, essential cookies are required for the Platform to function (login, deposits, gameplay). Disabling them will prevent you from using IX7 Game.
- For Google Analytics opt-out: https://tools.google.com/dlpage/gaoptout
9. Third-Party Links
Our Platform may contain links to third-party websites (payment gateways, social media, etc.). We are not responsible for the privacy practices of those sites. Please read their privacy policies before providing any personal information.
10. International Data Transfer
All data is stored on servers located within India (preferably AWS Mumbai region or similar). We do not transfer your personal data outside India except:
- When required by law enforcement (mutual legal assistance treaties).
- With your explicit consent.
11. Updates to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted here with a new “Last Updated” date. Material changes (e.g., new data sharing practices, changes to your rights) will be notified via:
- Email to your registered email address.
- SMS to your registered mobile number.
- In-app notification.
Continued use of the Platform after 7 days of posting constitutes your acceptance of the revised Privacy Policy.
12. Grievance Officer (Nodal Contact Person)
As required under the Information Technology (Intermediary Guidelines) Rules, 2021 and Digital Personal Data Protection (DPDP) Act, 2023:
Designation: Grievance Officer & Nodal Contact Person
Email: grievance@ix7games.co
Response Time: Within 24 hours (working days)
Redressal Time: Within 30 days from receipt of grievance
You may also contact our Data Protection Officer (DPO) at: dpo@ix7games.co
13. Complaints to Authority
If you are not satisfied with our response, you have the right to file a complaint with:
- Cyber Grievance Redressal Portal (Ministry of Electronics & IT): https://pgportal.gov.in
- Data Protection Board of India (once fully operational under DPDP Act, 2023)
14. Contact Us
For privacy-related questions, data requests, or concerns:
Email: privacy@ix7games.co
Via Contact Us page: https://ix7games.co/contact